Refund Policy

Please note that merchandise is accepted for refund if returned in an approved and saleable condition within 14 days from when you received it. It must have all tags on, and be returned in all original packaging, and be free from all make-up, stains and smells. It must also have not been washed or altered in any way. This is a strict policy as it is important to us that all members of our community receive their orders in great condition

Please note that returns are not free of charge except in the case of defective items, and the cost of the label will be deducted from the returned amount. Also, shipping fees are non-refundable.

However, if the item is defective, you will receive a full refund.
Please note that using a carrier of your own choice may incur additional charges such as customs charges which are out of our control and we recommend using a tracked delivery service.

For international orders, take your return to an authorized Canada post drop-off location and ship. For domestic Canada orders, please take your return to an authorized Canada post drop-off location also.
You will receive an email as soon as we have received your items, and when a refund has been issued.

Please allow up to 10 days from when we receive your return, for your refund to be processed.